Financial Claims Professionals

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Have you suffered a shortfall on your endowment?

You Could be owed Thousands
Contact Eagle Claims today

Think you might be eligible?

An Endowment policy is an investment product that you normally buy for a life assurance company.  These policies are set up as a savings plan which will pay out a lump sum at the end of the term.  This policy was designed to then pay off your mortgage.  Your Endowment will have been a “with profits investments” that places your money in to a fund, these funds are usually a mixture of Shares, Bonds and Property.


How do I know if my endowment was mis-sold?


Your Endowment may have been Mis-Sold if the mortgage sold to you was not suitable for your needs and circumstances.

However, you can only complain if the advice you received was incorrect or misleading. You don’t have grounds for complaint simply because the endowment has not performed as well as you would have hoped.

Reasons why your Endowment May have been Mis-Sold

  • The mortgage was not fully explained to you and you might not have been informed that there was a possibility that a shortfall was possible at the end of your mortgage term
  • You were told that the endowment would definitely pay off the mortgage
  • Any fees  and charges associated with the Endowment were not explained to you
  • The advisor selling the Endowment did not complete an assessment of your financial circumstances and attitude to risk
  • The endowment policy and mortgage was  set up and continue to run into your retirement and your advisor did not make sure you would have the income to continue to make payments
  • Your adviser recommended that you cash in an existing endowment and then sold you another

Time Barring


If you feel you have been mis-sold your Endowment and would like to make a complaint there are strict time limits. Any complaint received by a financial business  after these time limits will usually lead to the complaint being rejected as being out of time or “Time Barred”.

Your complaint will be rejected if:

  • You have received a letter from the business warning you that there was a high risk of a shortfall in your product.  The business then sent you a subsequent letter giving you at least six months’ notice of the “final date” by which you have a right to complain.   and
  • The “final date” is at least three years after the date you received the first letter (and at least six years since you bought the policy)

You may however still be able to complain after the ‘final date’ if the firm rejects your original complaint as “being out of time”, to the Financial Ombudsman if you believe:

  • There are exceptional circumstances
  • The time bar was wrongly applied
  • The time bar was unfair

This should be done within six months of the firm sending you a ‘final response’ letter.


Our Promise


Our Promise to you:

  • If your case is not successful then we will not charge you for our services, we operate on a No Win No Fee Basis *.
  • We will not charge you any upfront fees.
  • Your claim will be handled by one of our experienced advisors.
  • We will not under any circumstances pressure you into pursuing a claim or fight any claims that we feel will be of detriment to your personal circumstances.
  • We will provide you with regular updates throughout the duration of your claim.

Eagle Claims Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities.  Our Registration (CRM28979) is record on the website

If you would like to speak to one of our advisor, then please call us on 01673 885 248.

If you feel you have been mis-sold an Endowment and wish to discuss making a claim then please call us today on 01673 885 248 or email

Mis-sold Endowments successes

Mr Acton from Wiltshire received £3987.43 from Royal London after his endowment suffered a shortfall and the advisor selling him the endowment did not offer any alternative mortgage options.

Mr Action said “I found Eagle Claims very helpful and they did an excellent job of sorting out my complaint.  I would recommend Eagle Claims to anyone”.


Mr Smith from Worcestershire won £7346.00 and £7032.70 from Phoenix Life after two of his endowments received a shortfall.

Mr Smith said he received a “very good service” from Eagle Claims Ltd.


Why Choose Us?

  • Fee of 30% + VAT on Successful claims.
  • *No Win No Fee
  • No Upfront Charges
  • Professional Service
  • Claim case managed by one of our experts
  • We will provide you with regular updates